Pace News

Solving Logistics Together

Overcoming bias: Diversity and inclusion training at Pace

Diversity and Inclusion Training at Pace

This week, the Pace team continued our commitment to Diversity and Inclusion Training (D&I Training) with a session on overcoming bias with Djoly Souffrant, Ph.D. This is the second diversity and inclusion training this year at Pace. The training focused on the definitions for and outcomes of bias and provided strategies for overcoming bias in our daily lives.  

Diversity and inclusion training at Pace on bias

Representations of bias

Bias exists all around us. Take, for example, the field of logistics. Men comprise 85% of the entire workforce, while women make up just 3% of all truck drivers. On the other hand, women represent 87% of general administrative roles, 85% of accounting staff, and 61% of human resources. Many women are very satisfied with their individual roles in logistics, whether they represent one in the 85% of women who make up the accounting sector or one in the 3% of female truck drivers. However, a more evenly distributed gender representation in our field may be desirable. In fact, 33% of the 1.1 million people who would consider a career in logistics are, in fact, women. Statistically, women have less automobile accidents and incur a 25% lower cost per accident. So, what is bias exactly, and what does overcoming bias mean when put into practice? 

Definitions of bias

Bias is a personal and sometimes unreasoned judgement. There are distinct types of bias, such as exclusion, explicit bias, and implicit bias. Affinity bias is when we favor people who are more like us. The halo effect is when we like someone, so we are convinced they are good, as if wearing a halo. Perception bias is when we form stereotypes and assumptions. Social comparison often plays out in the hiring process; it’s when you favor someone who may not be in competition with you. Another common type of bias is the bias blind spot. This blind spot is when we see ourselves as less biased than others.  There are many iterations of bias. Taking the first steps toward overcoming bias with proven strategies can make a lasting positive impact in your daily life and in the workplace.

Bias in the workplace

Bias in the workplace can affect everything from interviews, hiring decisions, and promotions to the customers we serve. It certainly can affect how we interact with the Pace teammates around us. There are several typical outcomes of bias in the workplace, including: 

  • Employees in the out-group needing to achieve a higher performance than the in-group. 
  • Employees in the out-group commonly conforming or hiding their differences – or portraying the in-group to fit in. 
  • Employees in the out-group discovering minimal access to organizational networks, limiting their professional advancement opportunities. 

Bias and stress

You may not be surprised to hear that our biases often come into play when we are stressed. They are busiest at work when we feel the heat of competition and pressure or when we are in a hurry and multi-tasking. In a 2016 publication in ScienceDirect, entitled “Stress potentiates decision biases: A stress induced deliberation-to-intuition (SIDI) model”, Rongjun Yu demonstrates how “studies have shown that when stressed, individuals tend to make more habitual responses than goal-directed choices, be less likely to adjust their initial judgment, and rely more on gut feelings in social situations.” When we are stressed, we fall back on old habit, which may lean toward bias. Being aware of high-stress moments may help us stop, slow down, and recognize our inclination towards bias. We can then, start overcoming bias by asking the following questions: 

  • What are my assumptions in this situation? 
  • What data can me help arrive at my conclusions? 
  • What other opinions or sources should I consider? 

During the this week’s training session, Pace’s Executive Leadership Team (CEO Matt Lawrence, COO Casey Crook, and Chief Financial and Administrative Officer Steven Miller) participated in a panel discussion. During this panel discussion, two essential questions were explored openly.  

  • When did you first realize that people of color were not treated equally and how did you personally grapple with it? 
  • As executive leaders, how have you spoken up to ensure advocacy and equity, and why is it important to you personally? 

Perhaps you’re also reflecting on your first experience as a person of color or witnessing a person of color not being treated equally. Maybe you are considering what you already do or can do going forward to ensure advocacy and equity in your workplace and in your personal life. Taking the time to reflect on these questions opens the door for more intention, learning, and growth towards overcoming bias and nurturing diversity and inclusion. 

Overcoming bias

Overcoming bias does take intention. It also requires time, structure and purpose, support, and even more time. On an individual level, we can get started by identifying our own biases. Harvard’s Project Implicit has an Implicit Assumption Test that helps identify biases and implicit assumptions according to gender, age, sexuality, religion, skin tone, weight, and disability. We can also work on building genuine relationships with those around us. At Pace, we can focus on our shared vision for diversity and inclusion in the workplace.  

Organizationally, standardized processes for everything from recruiting to employee feedback are recommended. Additionally, companies benefit from compliance training and anti-harassment education. Working together towards a more diverse and inclusive workplace depends upon our ability to identify our biases and take the necessary steps to chip away at them.

Latest Pace News

Knotty Problems in Logistics

According to the Collins online dictionary, a “KNOTTY”problem is one that is complicated and difficult to solve. Collins also says that a “PROBLEM” is a

Read More »

Privacy Policy

PACE takes your privacy very seriously; in general, you can visit PACE websites without telling us who you are and without revealing any information about yourself. There are times, however, when we may need information from you.

PACE does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  1. We provide the information to trusted partners who work on behalf of or with PACE under extremely strict confidentiality agreements. These companies may use your personal information to help PACE communicate with you about offers from PACE and our marketing partners. However, these companies do not have any independent right to share this information.
  2. We have a parent’s permission to share the information if the user is a child under age 13.
  3. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  4. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
  5. We transfer information about you if PACE is acquired by or merged with another company.

You may choose to give us personal information, such as your name and address or e-mail id that may be needed, for example, to correspond with you, to download our white papers or to provide you with a subscription. If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes. We intend to protect the quality and integrity of your personally identifiable information.

We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. To correct inaccuracies in your personal information please return the message containing the inaccuracies to the sender with details of the correction requested.

Terms of Use

The following terms and conditions will be deemed to have been accepted by the User on usage of the website pacedelivers. You are requested to read them carefully before you use the services of this site.

  1. The term User shall refer to the user who is browsing the site. The term PACE shall refer to PACE Inc. The term Site refers to owned and monitored by PACE.
  2. By using the Site, you agree to follow and be bound by the following terms and conditions concerning your use of the Site. PACE may revise the Terms of Use at any time without notice to you. Areas of the Site may have different terms of use posted. If there is a conflict between the Terms of Use and terms of use posted for a specific area of the Site, the latter shall have precedence with respect to your use of that area of the Site.
  3. PACE may terminate User’s access at any time for any reason. The provisions regarding to disclaimer of warranty, accuracy of information and indemnification shall survive such termination. PACE may monitor access to the Site.
  4. All content present on this site is the exclusive property of PACE. The software, text, images, graphics, video and audio used on this site belong to PACE. No material from this site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from PACE. All rights not expressly granted herein are reserved. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. PACE is a registered trademark of PACE Inc. This trademark may not be used in any manner without prior written consent from PACE.
  5. PACE does not make any warranties, express or implied, including, without limitation, those of merchantability and fitness for a particular purpose, with respect to any information, data, statements or products made available on the Site.
  6. The Site, and all content, materials, information, software, products and services provided on the Site, are provided on an “as is” and “as available” basis. PACE expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  7. PACE shall have no responsibility for any damage to User’s computer system or loss of data that results from the download of any content, materials, information from the Site.
  8. PACE may change or discontinue any aspect of its website at any time, including its content or features. PACE reserves the right to change the terms and conditions applicable to the use of the Site. Such changes shall be effective immediately upon notice, which shall be placed on the Site.
  9. In no event will PACE be liable for damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use PACE’ website, or any information provided on the website, or in the Products any claim attributable to errors, omissions or other inaccuracies in the Product or interpretations thereof. Some jurisdictions do not allow the limitation or exclusion of liability. Accordingly, some of the above limitations may not apply to the User.
  10. User agrees to indemnify, defend and hold PACE harmless from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, arising out of or relating to any misuse by the User of the content and services provided on the Site.
  11. The information contained in the Site has been obtained from sources believed to be reliable. PACE disclaims all warranties as to the accuracy, completeness or adequacy of such information.
  12. PACE makes no warranty that: (a) the Site will meet your requirements; (b) the Site will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the Site or any services offered through the Site will be accurate or reliable.
  13. The User’s right to privacy is of paramount importance to PACE. Any information provided by the User will not be shared with any third party. PACE reserves the right to use the information to provide the User a more personalized online experience.
  14. The Site provides links to web sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that PACE is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. PACE is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. PACE is not responsible for any loss or damage of any sort User may incur from dealing with any third party.

We got your message!

Thank you – we’ll be in touch soon.

Thanks for your interest!

We will keep your information on file and let you know if an opportunity becomes available in your area.