“Earn your success based on service to others, not at the expense of others.” – H. Jackson Brown Jr., author.
“Serving others is the mindset everyone should have….” – Pace Logistics Manager Koy Brown
Koy, wife Cat, and baby daughter Sally
Pace runs on a culture that values service. Our first listed core value is Serve relentlessly. Serve with compassion, persistency, tirelessly, and tenaciously. Never stop caring or serving. Go the extra mile and keep on going.
H. Jackson Brown, American author best known for his inspirational book, Life’s Little Instruction Book, (New York Times Best Seller 1991-1994) wrote about the relationship between service to others and success as a going away present to his college bound son. The best seller contained 511 reminders about ways to live a happy, rewarding life.
Pace Logistics Manager Koy Sims manages our Mobile, Alabama terminal with service to others top of mind. “Serving others is the mindset everyone should have,” said Koy. “Not only for work, but it should be applied in everyone’s day to day life as well. I think it goes hand and hand with having a great work ethic. No one is better than the next person. Jesus came to be of service to others. To me, that says it all.”
In his second year with Pace, Koy’s strong servant spirit and work ethic has delivered a positive impact for Pace customers and his teammates. Starting with his first Pace role at our Dothan, Alabama terminal as a driver/specialist, Koy obtained the knowledge on what it’s like to be a driver and how to correctly follow delivery procedures. He assisted Mark Ward, Dothan terminal manager, and quickly learned the responsibilities of that role. “I enjoyed the management role and would say I excelled, which opened the opportunity to manage my own terminal. Mobile was a terminal in need of a manager, and I was granted the opportunity to fill that role. I accepted the position and was excited about the challenge ahead of me. I transitioned into the Mobile manager in March of 2023 and have been here since. While the job can be difficult at times, I thoroughly enjoy the position.”
Koy’s service oriented “Get the job done” influence is evident with his teammates and Pace customers. “I enjoy accomplishing GP goals and receiving great scores on the scorecard,” he said. “I also enjoy being able to mentor other managers and motivate them to be excellent.” Proof positive that being service minded is a positive attribute, Koy says that “knowing the customer is happy with the service provided is my reward.”
Asked to dive deeper into his passion for serving, Koy said that “serving others is the mindset everyone should have. Not only for work, but it should be applied in everyone’s day to day life as well. I think it goes hand and hand with great work ethic. Teamwork makes it happen.”
Koy believes in the value of building strong relationships with customers. “There is a saying that ‘the way you do anything is the way you do everything.’ I work hard at relationships, in my family life, with friends, in the community. So, I try to apply that at work with strong customer relationships.”
Asked about tools he uses to improve performance, Koy said “Pace’s IT and Business Intelligence provides manager great analytics such as our 13-week gross profit report, commissions versus revenue, and a lot of others.” Consciously aware of Pace’s core value to Always improve, Koy works hard at improving his knowledge, saying he likes to read books that help with his business skillset. When not at work or with family, Koy relaxes through hunting and playing golf.
Peak season 2023 found his Pace Mobile terminal slammed with freight, very busy, and there was a need to unload unusually heavy inbound trailers. Under inspiration and direction from Koy, the entire team including each manager walked out of the office onto the floor and unloaded the trailer. “It took a few hours, but it was a very good example of how the team comes together and knocks it out of the park,” Koy said. “We were able to get our terminal caught up and got the job done.”
And of course, the customer’s needs were serviced. Koy and his Mobile team personified H. Jackson Brown’s creed to the hilt, earning their success through service to others.
